Referrals & Assessments

If you are a new wheelchair service user, and this is your first referral, you must be referred by a qualified healthcare professional, who will send you a letter or call you to let you know if you meet the NHS eligibility criteria for a wheelchair assessment.

Current wheelchair service users can self-refer via telephone, email or letter; there is no need to fill out any special form.

A wheelchair assessment establishes your clinical needs and a prescription is made for the right wheelchair for you.

Your assessment will take place at our wheelchair clinic in Teal Park or at home or another appropriate location, i.e. school or health care setting.

When we call you to arrange your assessment appointment, you’ll be given a choice of location and time slot.

Read our What Happens Next leaflet for more information on your assessment.

The average waiting time for an assessment is 6 weeks.

Eligibility criteria

You can view and download a copy of the eligibility criteria here.

Referral forms

Health professionals can download a referral form here: Wheelchair Service Referral Form

Conditions of loan

You can download a copy of the conditions of loan here: Conditions of Loan